Privacy Policy

Last Updated: 2026-02-12

NepCase respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Information We Collect

a. Personal Information

We may collect:

• Full name

• Email address

• Phone number

• Delivery address

• Login information (Email or Google account)

b. Order Information

• Products purchased

• Order history

• Payment method (COD or future digital payments)

c. Technical Information

• Browser type

• Device information

• IP address (for security and analytics)

• Cart data stored in localStorage

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Send order confirmations and email notifications

• Manage user accounts

• Improve website performance and user experience

• Prevent fraud and misuse

3. Cart and Local Storage

NepCase uses browser localStorage to:

• Store cart items for user convenience

• Maintain cart state across sessions

This data remains on your device and is not shared with third parties.

4. Authentication and Login

Users may log in using:

• Email and password

• Google (Gmail) authentication

Google login data is used only for authentication and basic profile identification as permitted by Google.

5. Payments

• Cash on Delivery does not require online payment data.

• When digital wallets (eSewa, Khalti) are enabled, transactions will be handled securely through their official systems.

• NepCase does not store full payment credentials.

6. Email Communication

We send emails for:

• Order confirmation

• Order status updates

• Important service notifications

We do not send spam or sell email addresses.

7. Data Sharing

NepCase does not sell or rent your personal data.

We may share limited data with:

• Delivery partners (only what is required for delivery)

• Legal authorities if required by law

8. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

• Account and order data are retained as long as necessary for business and legal purposes.

• Users may request account deletion, subject to legal requirements.

10. Your Rights

You have the right to:

• Access your personal data

• Request corrections

• Request deletion (where legally permissible)

Requests can be made via email.

11. Third-Party Services

NepCase may use third-party services for:

• Authentication (Google)

• Analytics

• Payment processing (future)

Each third party operates under its own privacy policies.

12. Children’s Privacy

NepCase does not knowingly collect personal data from children under 13.

13. Changes to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised date.

14. Contact Us

For privacy-related questions or requests:
https://www.instagram.com/nep.case/